Privacy Policy

Last Updated: January 2024

1. Introduction

JWARDMUSCLE ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card number, billing address (processed by secure third-party payment processors)
  • Health Information: Height, weight, fitness goals, health history, dietary preferences, injuries, medical conditions
  • Progress Data: Body measurements, progress photos, workout logs, nutrition logs
  • Communication Data: Messages, feedback, survey responses

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, links clicked
  • Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use collected information to:

  • Provide and improve our coaching services
  • Create customized training and nutrition programs
  • Process payments and manage accounts
  • Communicate with you about your program
  • Send promotional emails and newsletters (with consent)
  • Track progress and adjust programs accordingly
  • Respond to inquiries and support requests
  • Analyze usage patterns to improve our website
  • Comply with legal obligations
  • Prevent fraud and enhance security

4. Information Sharing

We do NOT sell your personal information. We may share information with:

4.1 Service Providers

  • Payment processors (Stripe, PayPal)
  • Email service providers
  • Analytics services
  • Coaching apps and platforms
  • Cloud storage providers

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4.4 With Your Consent

We may share progress photos and testimonials for marketing purposes only with your explicit written consent.

5. Data Security

We implement appropriate security measures including:

  • SSL/TLS encryption for data transmission
  • Secure password hashing
  • Regular security audits
  • Access controls and authentication
  • Secure data storage

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information:

  • Active Clients: For the duration of your coaching relationship
  • Former Clients: For up to 7 years after termination (for legal and accounting purposes)
  • Marketing Data: Until you unsubscribe or request deletion

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to certain processing
  • Withdrawal: Withdraw consent for marketing

To exercise these rights, contact us at privacy@jwardmuscle.com

8. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential website functionality
  • Remembering your preferences
  • Analytics and performance monitoring
  • Marketing and advertising

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers.

12. California Privacy Rights (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion
  • Right to non-discrimination for exercising these rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the GDPR including access, rectification, erasure, restriction, portability, and objection.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@jwardmuscle.com

Subject Line: Privacy Request - [Your Name]

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